Complaints

In order to better serve the population, the Ministère du Développement durable, de l’Environnement et des Parcs has made 9 service commitments, set out in its Service Statement. Two of the commitments concern the following:

• Environmental complaints

  If the purpose of your complaint is to signal an activity that may be violating the laws and regulations that protect the environment and ecosystems, you can contact the Centre de contrôle environnemental, which is responsible for treating environmental complaints.

  Where delay can cause irreparable harm to the environment, immediate action is necessary. The Ministère's environmental emergency service can be reached at any time by calling, toll free, 1 866-694-5454.

• Compliance complaint with respect to action taken by a wildlife protection officer

Wildlife Protection Officers are governed by the Code de déontologie des policiers du Québec. If you are dissatisfied with action taken by a Wildlife Protection Officer, you are entitled to appeal to the Commissaire à la déontologie policière. 

• Complaints related to the quality of service

If you are dissatisfied with service or the way it was provided, we ask that you first contact the officer’s manager. If you remain dissatisfied after this step has been taken, you may contact the Bureau des plaintes sur la qualité des services of the Ministère du Développement durable, de l’Environnement, de la Faune et des Parcs at the following address:

Bureau des plaintes sur la qualité des services
Édifice Marie-Guyart, 29^e étage
675, boulevard René-Lévesque Est, boîte 13
Québec (Québec) G1R 5V7
Telephone: 418-521-3859 (collect calls accepted)
Fax: 418-643-0083
Email: plaintes@mddefp.gouv.qc.ca