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Public Service Statement
Tuned to your needs - We're working for you, with you
The MDDEP plays an essential role in supporting this shared responsibility to protect, and accordingly offers the public its full attention and professional know-how. All its interventions are guided by the intention to respond in a manner that is tailored to your needs and to the situations that may arise. The MDDEP works to adequately respond to your concerns by creating a common ground for collaboration and agreement. Its actions are based on such values as equity, rigour, responsibility, transparency and respect. In a conscious effort to share and successfully rise to the many environmental challenges that face Québec, the MDDEP pledges to provide the population with service that is accessible, courteous, dedicated and fair, within the context of its mission and its fields of intervention:
The main services offered by the Ministère du Développement durable, de l’Environnement et des Parcs are as follows:
Two agencies participate in fulfilling the Ministère’s mission:
You may consult their performance and accountability statement as well as their annual action plan on the Ministère’s Web site or by contacting one of the agencies directly. A third agency is being created called the Centre de contrôle environnemental du Québec. Its objective will be to ensure compliance with environmental legislation by verifying the compliance of activities that may be harmful to the environment and, if necessary, applying preventive, protection and remedial measures.
General When you leave a voicemail message, we will respond within 1 business day. You will be able to talk to someone if you so wish when you call during our regular business hours. You will receive a response or confirmation of receipt within 5 business days following receipt of your written request.
Reception and information A reception and information service is available to you in all regions of Québec. When you call the Centre d’information, someone will answer within 30 seconds. Access to information You will find information on our Web site concerning our laws, policies and programs as soon as they are officially announced. Also on our Web site, you will find studies, research and reports that the Ministère has produced on the state and management of the environment. Environmental complaints When you file an environmental complaint, you will receive notice within 10 business days following its receipt of the follow-up that will be done. You will receive information on the results of the action taken to address your environmental complaint within 40 business days of its receipt. Environmental emergency intervention In the event of situations requiring immediate intervention, you have access across Québec to an environmental emergency service 24 hours a day, 7 days a week, through Urgence-Environnement. Application for an authorization or permit under the Environment Quality Act You will be given the name of the person handling your case within 5 business days following your application. You will receive an official response within 75 days following receipt of your application for an authorization or permit for projects that are not subject to the environmental assessment procedure.
Projects subject to the environmental impact assessment and review procedure for Southern Québec You will be sent the impact assessment guidelines for your project and the information on the processing status of your file within 30 days following the deposit of your project notice. Accreditation of the environmental analysis laboratories You will have the benefit of the expertise of laboratories accredited by the Ministère to provide quality information in their fields of accreditation. Complaints on the quality of service If you file a complaint with the Bureau des plaintes sur la qualité des services, it will be processed within 20 business days following its receipt. You will be informed should it appear likely that this period will be exceeded. Urgence-Environnement During business hours, call the regional branch that serves the area where the environmental emergency has taken place; or, at any time, call the toll-free number 1 866 694-5454. For more information Complaints concerning the environment Contact the regional branch that serves the area concerned. For more information Regional branches Our business hours: 8:30 a.m to 12:30 p.m. – 1 p.m. to 4:30 p.m. Addresses Agencies Centre d'expertise en analyse environnementale du Québec (CEAEQ) Centre d'expertise hydrique du Québec (CEHQ) Centre de contrôle environnemental du Québec Are you dissatisfied with a service? In the event that you should be dissatisfied with a service or the manner in which it was rendered, we ask that you contact the manager concerned. If this proves unhelpful, you should then address the Bureau des plaintes sur la qualité des services du Ministère du Développement durable, de l’Environnement et des Parcs.
For information, contact the Centre d’information of the Ministère du Développement durable, de l’Environnement et des Parcs.
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